Refund policy

Return Policy

We at WIM NUTRITION FZE are committed to ensuring that you are completely satisfied with your purchase. If, for any reason, you are not entirely pleased with your order, we're here to help.

Return Period

You have 30 calendar days to return an item from the date you received it. After this period, unfortunately, we cannot offer you a refund or exchange.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Free Return Shipping

We stand behind the quality of our products. That's why we handle the cost of return shipping. A prepaid shipping label will be provided for items returned within the 30-day return period.

No Restocking Fee

We do not charge a restocking fee for returned items.

No Final Sale Items

All our products, including those on sale, can be returned for a full refund. We believe in the quality and value of our products, and we think you should have the chance to make sure they're right for you.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Contact Us

If you have any questions on how to return your item, please reach out to us at order@yoochamatcha.com.

Thank you for choosing WIM NUTRITION FZE. We appreciate your business!

This policy is subject to change without prior notice.