F.A.Q.

Frequently Asked Questions

Yoocha Matcha is an online store that specializes in selling high-quality matcha and matcha accessories. Our goal is to provide our customers with the best matcha products, sourced from reputable suppliers, and offer a seamless shopping experience.

We offer a 100% premium grade of Japanese matcha imported from the best farms in Japan. Additionally, we also sell matcha accessories such as whisks, bowls, and spoons to enhance your matcha-making experience.

Our matcha is sourced from carefully selected suppliers in Japan, known for their high-quality tea leaves and traditional processing methods. We are committed to providing our customers with the best matcha products on the market.

We currently ship locally in the UAE & KSA, we shall eventually ship our products worldwide.

Shipping fees and delivery times may vary depending on the destination country.

If you are not satisfied with your purchase, you may return the product within 30 days of receipt for a refund or exchange, subject to our Return Policy. The item must be unused and in the same condition that you received it, including the original packaging. To initiate a return, please contact us at order@yoochamatcha.com with your order number and reason for the return.

To preserve the freshness and flavor of your matcha, store it in an airtight container away from direct sunlight, heat, and moisture. It is best to keep matcha in a cool, dark place such as a pantry or cupboard. Once opened, we recommend consuming your matcha within 3-6 months for optimal taste and quality.